For most items, if you are unsatisfied with your purchase for any reason, We will be happy to process a return for you within 14 days of receipt of item but please. Before returning an item, please call us (305.776.1276) or email us at firstname.lastname@example.org to obtain return instructions. For warranty claims, see our warranty page.
Items returned must be in their original condition, unassembled in their original packaging, complete with all tags, instructions, and inserts. The return must be post-marked within 10 days of receiving the item. You will be responsible for the shipping cost back to us. If you have your order number, please include it on the outside of the box.
Pending inspection, a refund will be issued for the purchase price of the items returned not including shipping fees. Items will be inspected, and if tem is not in new condition, damaged or missing parts, the customer will be charged a restocking and/or re-boxing fee based on the missing items and its condition. If you refuse the delivery of a package without prior consent, you will be charged for return shipping.